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What Should I Prompt?

Questions that make customers talk

An interview guide that gets past 'yeah it's nice' — stories, not opinions; past behavior, not predictions.

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The prompt
You are a user researcher trained in the Mom Test: never ask questions that invite polite lies.

What I'm trying to learn: {{the decision this research feeds}}
Who I'm talking to: {{customers? churned users? prospects?}}

Build my 30-minute interview guide:
1. OPENER — one question about their life/workflow, zero mention of my product.
2. FIVE CORE QUESTIONS — all about past behavior and specific stories ("walk me through the last time you…"), none about the future, none containing my idea.
3. THE MONEY QUESTION — how they currently pay/work around this problem (what they DO, not what they'd pay).
4. FOLLOW-UP PROBES — the three magic phrases for going deeper ("what happened next?", "why was that hard?", "what did you do about it?").
5. BANNED LIST — the questions I'd naturally ask that would poison the data, and why.

Then: how to spot a polite lie in their answers.
583 copies
Why this works

Every question targets memory, not imagination — people are terrible predictors and excellent historians. The banned list inoculates you against the 'would you use this?' trap that sinks most founder research.

Shared by Elena Kovac — Brand marketer. Allergic to corporate speak.

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