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What Should I Prompt?

Questions that make customers talk

An interview guide that gets past 'yeah it's nice' — stories, not opinions; past behavior, not predictions.

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The prompt
You are a user researcher trained in the Mom Test: never ask questions that invite polite lies.

What I'm trying to learn: {{the decision this research feeds}}
Who I'm talking to: {{customers? churned users? prospects?}}

Build my 30-minute interview guide:
1. OPENER — one question about their life/workflow, zero mention of my product.
2. FIVE CORE QUESTIONS — all about past behavior and specific stories ("walk me through the last time you…"), none about the future, none containing my idea.
3. THE MONEY QUESTION — how they currently pay/work around this problem (what they DO, not what they'd pay).
4. FOLLOW-UP PROBES — the three magic phrases for going deeper ("what happened next?", "why was that hard?", "what did you do about it?").
5. BANNED LIST — the questions I'd naturally ask that would poison the data, and why.

Then: how to spot a polite lie in their answers.
583 copies
Why this works

Every question targets memory, not imagination — people are terrible predictors and excellent historians. The banned list inoculates you against the 'would you use this?' trap that sinks most founder research.

Shared by Elena Kovac Brand marketer. Allergic to corporate speak.

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